NetComplete™ Service Assurance for Telco VoIP
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JDSU understands that the quality bar for VoIP services has been set high with respect to existing legacy services. To be successful, service providers must ensure that VoIP services deliver the same quality if not better than their existing counterparts. NetComplete Service Assurance for VoIP was designed to help service providers exceed this goal by presenting the complete view of the service. The complete view combines key quality perspectives delivered through end-to-end service and network performance monitoring and testing. By continuously monitoring the network and the service, service providers can identify poor quality patterns and relate these patterns back to specific elements/areas in the network ultimately providing troubleshooting cues. NetComplete then closes the service assurance loop by providing an arsenal of active on-demand testing capabilities to further sectionalize and troubleshoot these problems.
Highlights
- Complete QoS view - combines end-to-end service performance monitoring with network performance monitoring.
- Solve problems before customers report them - proactive monitoring and identification of quality degradations/patterns.
- Close the loop - extensive library of active on-demand testing capabilities for rapid fault sectionalitzation and troubleshooting.
- Emulate the customer - experience the service first hand.
Applications
- Passive call monitoring for customer problem analysis and sectionalization.
- Active call generation for service turn-up verification and problem isolation.
- Active call performance monitoring for proactive network problem detection.
- Detailed R factor/MOS scoring for accurate call quality evaluation.
- Trend analysis, SLA verification, and capacity planning.