NetComplete™ Service Assurance for Cable VoIP
|
Assuring the quality of digital cable voice service is paramount for cable operators who are competing against traditional Telcos. NetComplete's Cable Voice Service Assurance Solution allows cable operators to effectively scale their network and operational resources as service penetration increases by proactively managing voice quality. This ultimately translates into increased customers, customer satisfaction, and customer retention.
Highlights
- Proactive detection of degradation or "hot spots" by continuously monitoring and correlating network and service performance.
- Rapid sectionalization of problems with appropriate cues for correct problem resolution.
- Automatic association of customers to problems and metrics speeding the troubleshooting process.
- An integrated toolset for network operations personnel giving them visibility to all pertinent network and service metrics.
Applications
- Passive call monitoring for customer problem analysis and sectionalization.
- Detailed R factor/MOS scoring for accurate call quality evaluation.
- Integrated RF upstream and downstream performance statistics to determine cable plant issues.
- Trend analysis, SLA verification and capacity planning.