Communications Test & Measurement


Webcast: JDSU’s Test Productivity Pack (TPP) Software and DSAM Home Certification Option

Topic JDSU’s Test Productivity Pack (TPP) Software and DSAM Home Certification Option
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Host

Jim Carvajal, JDSU Applications Engineer

Overview

In today’s marketplace, how do you know the state that technicians are leaving the customer premise in after an installation or trouble call? Are there still any issues left unresolved? Will there be a repeat truck roll for this same customer next week?

Test Productivity Pack (TPP) software is part of JDSU’s TechComplete™ Cable Solutions that include a comprehensive set of tools which enables both software and hardware to work together, providing greater efficiency of your JDSU cable test equipment and your technicians. Critical test data, limit plans and channel plans are consolidated and stored in a central database, ensuring that the correct data is accessed and the right tests are performed. JDSU’s Home Certification Solution empowers operators to increase customer satisfaction by utilizing customized, automated testing procedures to significantly reduce repeat truck rolls and increase productivity.

In this TPP/Home Certification webinar, we will discuss the Home Certification process using JDSU’s DSAM meter. Understanding Home Certification is critical to ensuring that technicians leave the customer premise with all services functioning properly and no outstanding issues left unresolved. Areas covered include:

  • TPP/Home Certification overview
  • Correlation of billing system data to saved meter results
  • Certification management reporting for supervisors and managers
  • The certification process- how to properly run, save and synchronize data
 
 
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