Webcast: Don't Lose Subscribers due to Poor Voice Service Quality

Host

Michael Proctor, Product Marketing, Service Assurance Solutions, JDSU

Overview

This session will explore the necessary system components in order to implement a successful residential VoIP service assurance solution. Each aspect of a centralized service assurance solution will be discussed as well as its benefits to the cable service provider.

The following topics will be covered:

• How accurate voice call quality data is captured
• Reactive troubleshooting - combining voice QoS, IP and RF measurements with network data to sectionalize problems quickly and effectively
• Proactive service assurance - understand pending network issues before they become service-affecting
• Integration with billing systems, fault and trouble-ticket/workflow systems and GIS mapping software