Webcast: Improving Video Quality with the Automated Detection of Macroblocking

Host

Eric Olsen, JDSU & Gary Learner, Volicon

Overview

Do you rely on your customers to report video quality problems? If so, you are not alone, because the tools in use today don't give an accurate measure of end-user experience. According to a recent MRG study, nine of the top MSO’s reported service quality as the reason for high support costs and not surprisingly, video macroblocking was the most common error reported.

JDSU has partnered with Volicon to provide a cost effective way to monitor Quality of Service (QoS) and Quality of Experience (QoE) by evaluating the video content of the entire channel lineup and then automatically alerting the operator of errors including video freeze, black screen, faulty audio, and macroblocking.

In this webinar you will learn:

• What macroblocking and pixelization phenomena are and their sources
• Why macroblocking monitoring is critical
• Ways to look for video issues
• Why STB content monitoring is the real customer QoE
• How to effectively monitor other common errors
• How to centrally monitor and diagnose issues from the NOC