Communications Test & Measurement

Related Information

How to Order
Contact Customer Service

Service Center Information:

Germantown Product Service Center
One Milestone Center Court
Germantown, MD 20876
Tel: 866-228-3762
Fax: 240-404-1299
mailto: custserv@jdsu.com

Indianapolis Product Service Center
5808 Churchman Bypass
Indianapolis, IN 46203
Tel: 866-228-3762
Fax: 317-614-8314
mailto: custserv@jdsu.com

Canada Product Service Center
3000 Merivale Road
Ottawa, ON, K2G 6N7
Canada
Tel: 800-406-9559 Option 4
Fax: 613-843-3917
mailto:canada.service@jdsu.com

RMA Status Lookup
With the Online RMA Status Lookup you can instantly check the status of your repair/calibration.

Return Authorization Request

Obtain authorization before sending an instrument to JDSU for service.

If you are experiencing technical difficulties with JDSU equipment, please call our TAC department at 1-800-543-1550 and select option 3 for assistance in troubleshooting your unit prior to RMA issuance. Doing so will help to pinpoint the exact cause of your trouble and assist in expediting service.

Once you submit this form, please do not ship the instrument to us until you receive a return authorization (RA) number. You can use this number to track your instrument while it is in for service, calibration, or upgrade. If you do not receive a follow-up call or if this is an urgent issue, please contact Customer Service at 1-866-228-3762 option #2. JDSU offers two day expedited service in the U.S. for may instruments, available at an additional charge. If you would like to receive expedited service, please indicate your choice below. Please submit one form per instrument.

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First Name:*
Last Name:*
Job Title:*
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Address:*
Address 2:
City Name:*
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Product Number:*
Serial Number:*	How to find your serial number
Problem Description:
Calibration Service:	Would you like for your instrument to be calibrated while it is at JDSU? If yes, you will be contacted with the cost of the calibration and a purchase order will be requested at that time. Yes No
Expedited Service:	Would you like to receive two-day expedited service? If yes, you will receive a phone call that your unit can be expedited and what the charge will be. Yes No
In-Warranty Units: you will receive an e-mail message back with an RA# and the shipping address of our Product Service Center. Equipment failure due to user negligence and unauthorized alterations or repairs (to instruments and options) automatically voids the remaining warranty. Units that are operated or installed in ways other than outlined by JDSU's literature or operating manuals also are not covered. Out-of-Warranty Units: you will receive a phone call within one business day with the repair cost, and if you choose to move forward an RA# will be issued. The shipping address of our Product Service Center will be provided. A purchase order will be requested at that time.