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Frequently Asked Questions About our Return Path Monitoring Products
What is the current version of the PathTrak server software?
What operating systems will support the PathTrak server software?
What are the minimum PC hardware requirements to run the PathTrak server software?
What is the current version of the PathTrak client software?
What operating systems will support the PathTrak client software?
What are the minimum PC hardware requirements to run the PathTrak client software?
What is the current version of the HCU firmware?
What are the current versions of firmware for the RPM1000 & RPM2000?
What is the current version of the HSM1000 firmware?
Will an HCU with V2.35 firmware work with a server that has V2.2 or previous software?
How do I install my HSM1000?
How do I set up a PathTrak client?
I get an error that says, "There was an error connecting to the server machine. Please contact your system administrator." What's wrong?
What is the procedure for installing the PathTrak client software?
Can I back up my PathTrak data?
How do I setup a serial connection to communicate with an HCU?
How do I set the IP address of a new HCU?
I want to move my entire PathTrak system from one network to another. How do I change all of the IP addresses?
My HCU is on a different network or subnet than my PathTrak server. The IP addresses are set correctly, but I can not ping the HCU. Why not?
I have a PathTrak client that is not on the same network as my PathTrak server. The username and password are correct, but I still get an error when trying to log into PathTrak. What's wrong?
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