Technical Assistance

Our technical assistance centers are staffed by friendly, knowledgeable communications technology experts, ready to answer your questions about how to configure and use JDSU solutions.  Best of all, this service is free during standard business hours to anyone who owns or uses JDSU test and measurement tools.
 
Extended or customized technical support options
Although Technical Assistance Center (TAC) personnel are available complimentary during normal business hours, problems often don't conform to the boundaries of a normal workday. If the resolution of a problem can't wait until tomorrow, we can provide you with the technical assistance you need 24 hours a day, 7 days a week.
 
Click on "All Contacts" link to find your local Technical Assistance Support.
 

Click here to learn more about our PLUS Hardware Support Plans

 

Technical Assistance - US

 

If you have a technical question about a JDSU product or application, please contact Technical Support:

 

Cable/Broadband HFC,
RF Test (formerly GenComm)

DSAM, RSAM, TPP & FDM, DTS, CLI, PathTrak & SDA,
Base Station Analyzer JD7105A/B, Cable and Antenna Analyzers JD724B/JD723A/JD725A, RF Analyzer JD746A, Signal Analyzers JD7108B, JD748A,

Centralized Test Systems

Centest, Net Analyst, T3As, QT-600, ONMS, OFM

Fiber Optic Lab & Production Test

SWS, OCETS, RX, RM, c-Series (cORL, cOPM, etc) MAP (and all modules – MAPA, MAPT, etc), MAP-2xx (and all modules – mVOA, mOPM, etc), Switches (SA, SB, SC, SQ, SL, SG, SGC, SK, SKB, SV, Polatis), and Legacy JDSU equipment (HA, VA, IA, TB2500, PR, PE, HD, TB, RM, OAB, BBS)

NetOptimize / NetComplete

Network Systems/WaveReady

Node Manager, EDFA (LightAmp, BrightAmp), Transponder (WRT-740, WRT 760, WRT 840), DenseMount Shelf, etc.

ONT - Optical Network Tester Family

ONT-5xx mainframes and measurement modules, ONT-6xx mainframes and measurement modules

  • Tel: 1-855-ASK-JSDU (1-855-275-5378) options 3-3-5 (toll free)      
  • Tel: +1 613-843-2400
  • E-Mail: testpoint.support@jdsu.com

OSS Products

AcceSS7 Systems

  • Tel: 1-855-ASK-JSDU (1-855-275-5378) options 3-2-5-2  (toll free) 
  • E-mail: tskc.us@jdsu.com

 ABIS Monitoring Systems or MLS/AMS Systems

PacketPortal

Premises/Enterprise Test (former Test-Um)

Protocol Test

Signaling Analyzer (SART), Network Analyzer, Protocol Analysis Probes and Platforms, Line Interface Modules, Triple Play Test Applications, and Voice Quality Test Applications

RCATS

Storage Network Test (formerly Finisar Network Tools)

Xgig, BusDoctor, Medusa Labs

  • Tel: 1-855-ASK-JSDU (1-855-275-5378) options 3-3-3 (toll free)
  • Tel: +1 408 546-7096 
  • E-Mail: techsupport-snt@jdsu.com

Telecom Portable Test Instruments

T-BERD, Fireberd, HST, TestPad, ANT, TPI, MTS, OLx, DA-3x00, CENTEST, T3AS, QT, NetAnalyst,

TestPoint

TestPoint TS-chassis (TS-10, TS-30 and TS-170), TestPoint 1Gbps, TestPoint 10Gbps, TestPoint 40Gbps , TestPoint Group Controller , TestPoint Multi-Rate , TestPoint OC-192/STM-64

Wireless Drive Test Systems

E6474A Wireless Network Optimization Software, W1314A RF Measurement Receiver, B9990A Voice and VoIP Quality Measurement

Zephyr Capacity Test Solutions (formerly Dyaptive)

DMTS-9200, DMTS-9000, DMTS-8200

Contacts

All Contacts
 
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