Technical Assistance

Our technical assistance centers are staffed by friendly, knowledgeable communications technology experts, ready to answer your questions about how to configure and use JDSU solutions.  Best of all, this service is free during standard business hours to anyone who owns or uses JDSU test and measurement tools.
 
Extended or customized technical support options
Although Technical Assistance Center (TAC) personnel are available complimentary during normal business hours, problems often don't conform to the boundaries of a normal workday. If the resolution of a problem can't wait until tomorrow, we can provide you with the technical assistance you need 24 hours a day, 7 days a week.
 
Click on "All Contacts" link to find your local Technical Assistance Support.
 

Click here to learn more about our PLUS Hardware Support Plans

 

Technical Assistance - US

 

If you have a technical question about a JDSU product or application, please contact Technical Support:

 

Cable/Broadband HFC

DSAM, RSAM, TPP & FDM, DTS, CLI, PathTrak & SDA

Centralized Test Systems

Centest, Net Analyst, T3As, QT-600, ONMS, OFM

Fiber Inspection, Cleaning & Test, Assurance Solutions, xDSL,
Fiber, Copper, T-Carrier/ E-Carrier

T-BERD, Fireberd, HST, TestPad, ANT, ONT, TPI, MTS, OLx, DA-3x00, CENTEST, T3AS, QT, NetAnalyst,

Fiber Production & Lab Test

SWS, OCETS, RX, RM, c-Series (cORL, cOPM, etc) MAP (and all modules – MAPA, MAPT, etc), MAP-2xx (and all modules – mVOA, mOPM, etc), Switches (SA, SB, SC, SQ, SL, SG, SGC, SK, SKB, SV, Polatis), and Legacy JDSU equipment (HA, VA, IA, TB2500, PR, PE, HD, TB, RM, OAB, BBS)

Fiber Inspection and Cleaning Products (formerly Westover)

P5000 probe, FVD, FVA, FiberChek2™, HD2, HD3, HP2, HP3, FBP probe, FBE probe, FM microscopes, FV microscopes, CleanBlast™

OSS Products

AcceSS7 Systems

 ABIS Monitoring Systems or MLS/AMS Systems

NetOptimize / NetComplete

Network Systems/WaveReady

Node Manager, EDFA (LightAmp, BrightAmp), Transponder (WRT-740, WRT 760, WRT 840), DenseMount Shelf, etc.

PacketPortal

Premises/Enterprise Test (former Test-Um)

Protocol Test

Signaling Analyzer (SART), Network Analyzer, Protocol Analysis Probes and Platforms, Line Interface Modules, Triple Play Test Applications, and Voice Quality Test Applications

RCATS

Storage Network Test (formerly Finisar Network Tools)

Xgig, BusDoctor, Medusa Labs

TestPoint

TestPoint TS-chassis (TS-10, TS-30 and TS-170), TestPoint 1Gbps, TestPoint 10Gbps, TestPoint 40Gbps , TestPoint Group Controller , TestPoint Multi-Rate , TestPoint OC-192/STM-64

Wireless Drive Test Systems

E6474A Wireless Network Optimization Software, W1314A RF Measurement Receiver, B9990A Voice and VoIP Quality Measurement

Contacts

All Contacts
 
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