PLUS Deployment and Support is a comprehensive set of standard services that ensure the installation and commissioning, availability, functionality and understanding of the JDSU portfolio.
JDSU will work with you to find a services support contract for your entire fleet covering extended warranty, calibration, expedited loaner, advanced replacement and technical assistance. Services include:
- Hardware Support Plans
JDSU will work with you to find the right hardware service support plan (Gold, Silver or Bronze) for your needs including repairs, calibration, express loaner, advanced replacement , technical assistance and training.
- Calibration - Factory, On-Site with Plan Manager.
Calibration extends the life of your equipment and should be performed at the specified intervals to ensure that your instruments are operating at factory specifications. Opt for a Calibration plan manager to help with logistics and maximize discounts. .
- Express Loaner and Advanced Replacement
These services provide you with either an equivalent loaner during the period of time your equipment is being repaired or calibrated or a replacement unit with the same configuration. Having a replacement or loaner at the ready will keep your operations team running as efficiently as possible.
- 24/7 Technical Assistance Center (TAC)
Need immediate assistance -- extend your support from regular business hours to 24 / 7 support and receive our world class support around the clock.
- Factory Repairs
JDSU has a global network of repair centers of excellence that provide warranty and non-warranty factory repair services for all customers. Expedited repair services are available based on availability for an
- Installation and Commissioning Services
JDSU will leverage its world class project management staff to install and commission your system ensuring a smooth introduction into your operations environment.
- Software Upgrade Services and Maintenance
Keep up-to-date with the latest software by automatically receiving all software releases, including corrections and enhancement releases.
- Product Training
JDSU offers product training, and blended learning for technicians using new products or working to affect process change with existing tools. Our long history and commitment to the successful training of network operators and manufacturers who use leading-edge test tools along with our experience in customizing training solutions uniquely qualifies us to educate your employees. JDSU can deliver training classes at your location or in one of our regional training centers.