Performance Management/SLA Monitoring

JDSU performance monitoring applications allow service providers to reduce customer churn and avoid service level agreement (SLA) penalties by measuring and reporting service performance from origination through to delivery to the customer. By intelligently correlating and calculating key performance metrics obtained from multiple data sources (test probes, network elements, and network interface devices (NIDs) and by using a powerful reporting engine, JDSU allows service providers to proactively detect and prevent impending quality issues.

 

 Products

 
Assurance Solutions for Fixed Voice

Our solution for fixed voice is the most scalable and easy-to-use system for network, service and voice-quality monitoring, diagnostics, root cause analysis and repair.

DAX InTouch CSEM

The ability to derive critical business intelligence from customer, service, and network data, enabling: Increased Customer Retention, Improved Operational Efficiency, and Generation of Additional Revenue.

Home Performance Management

Enables multi-play service providers to gain visibility into their customers’ quality of experience as seen at the home.

NetOptimize® Operations Support System

Provides performance management capabilities including data collection, correlation, analytics and reporting enabling service providers to proactively identify faults, troubleshoot and resolve problems and perform trend analysis and capacity planning.

RCATS QoS Management Systems

Allows mobile operators to assure efficient service turn-up, troubleshooting, and performance management of subscriber services while minimizing dispatches and trouble tickets.

 

 Services