Our solutions for mobile data are the fastest, most easy-to-use diagnostics, troubleshooting, and performance monitoring tool available. While our Business Intelligence (BI) functionality provides valuable insight into customer, service and network usage patterns.

And with accessInsight Data Feeds Export, providers can quickly and easily integrate JDSU service assurance information into third-party applications.

The Challenge
Dissatisfied customers cost a lot of money. The rising popularity of  smart phones has led to massive growth and complexity of data traffic. The launch of Long Term Evolution (LTE) as the new wireless multi-service technology also intensifies the challenges. Customer support calls are more complex, take longer to resolve, and cost millions in customer care especially when you use your high-paid Tier 2/3 engineers and other resources inefficiently. Only if you can deliver higher first call resolution and more efficient call times can you enjoy the significant advantages in customer satisfaction, reduced churn, and better financial returns.

The Solution
With a JDSU assurance solution with an integrated suite of monitoring and troubleshooting applications, you are never more than 3 clicks away from diagnosing problems. You get unparalleled scalability, reduced problem resolution time by up to 80%, and the ability to re-allocate resources more cost-effectively. Your customers win with high-quality and consistent service; your company wins with substantial savings and more revenue; and your employees win with greater job satisfaction.

What Separates JDSU from the Competition

• A highly scalable distributed architecture able to monitor current and future traffic rates.
• Automatic correlation of data across interfaces and data across signaling and user planes.
• Integrated applications so you’re never more than 3-clicks away from identifying any fault.
• Intelligent KPI definition and alarm thresholding including LTE “composite KPIs”.
• Best-in-class troubleshooting application including detailed  handover analysis.