Quotes
1. How do I get a quotation from JDSU?
Contact your local customer service professional (See All contacts listed in the top right of this page).
2. If I have questions regarding quotes, whom should I contact?
Contact your local customer service professional (See All contacts listed in the top right of this page).
Order Process
3. What information is required with my purchase order? Please include the following information with your purchase order:
- purchase order number
- "ship to" information
- "bill to" information
- courier name
- courier account number
4. Where do I send my purchase order?
Please send purchase orders to:
E-mail |
|
Fax |
North America |
800 898-8537![]( "Call: 800 898-8537") (toll free) |
Outside North America |
+800 7777-JDSU ( +800 7777-5378![]( "Call: +800 7777-5378") ) (toll free *) |
China |
+10 800 140-8537![]( "Call: +10 800 140-8537") (toll free *) |
Italy |
+800 784-103![]( "Call: +800 784-103") (toll free *) |
5. Based on my location, who should I contact to place an order?
JDSU sells different products via many sales channels. To find local customer service professionals, sales contacts, and distributors, select All contacts listed in the top right of this page.
6. After sending my purchase order, how do I know that it was received?
JDSU will provide an order acknowledgement to you within two business days.
7. What are JDSU Incoterms?
JDSU Incoterms are FCA shipping point, freight collect. Please include your preferred carrier and account number on your purchase order.
8. What credit cards does JDSU accept?
JDSU accepts Discover, MasterCard, American Express, and VISA.
New Customers
9. How do I set up credit terms with JDSU?
Fill out a credit application and JDSU will respond to you as soon as possible.
10. Where is your corporate headquarters located?
JDSU corporate headquarters are located at:
JDSU
430 N. McCarthy Blvd.
Milpitas, CA 95035 USA
Tel: +1 408 546 5000![]( "Call: +1 408 546 5000")
Fax: +1 408 546 4300![]( "Call: +1 408 546 4300")
11. What is your "remit to" address?
Our remit to address is:
JDSU
5793 Collections Center Drive
Chicago, IL 60693
12. In the US, how do I identify my order as tax exempt?
Include a valid tax-exempt certificate with your purchase order and indicate on the order form that the order is "without tax."
Return Policy
13. How do I get a return material authorization (RMA)?
Contact your local customer service professional (See All contacts listed in the top right of this page).
14. What is the JDSU return policy?
Please review JDSU standard terms and conditions.
Order Status
15. Who do I contact to find out the status of my order?
Please contact JDSU Customer Service (See All contacts listed in the top right of this page).
16. Can I check the status of an order in real time?
Yes. JDSU Order Status Online is a convenient, easy-to-use application that provides 24x7 access to real-time order information on product purchases. To sign up, please contact Sales or Customer Service to receive a user name and password. (See All Contacts listed in the top right of this page).