Technical Support
NOTE: Please contact Technical Support at the numbers below for WaveReady Products only. A dedicated support team is on-hand to answer questions about installation, operation, and service for these products. For all other communications products, contact customer service.
Technical support is available 8:00 AM - 5:00 PM ET, Monday through Friday, excluding Canadian holidays. Emergency technical support is available 7 days a week, 24 hours a day. Dial one of the telephone numbers and follow the voice prompts to page a specialist.
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| Web | Technical Support Request Form | |
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| Phone |
North America Outside North America China |
800 406-9559 (toll free) +800 4069-5599 (toll free) +10 800 140 5599 (toll free) |
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| support@jdsu.com | ||
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| Fax |
North America Outside North America |
800 898-8537 (toll free) +800 7777-5378 (toll free) |
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Standard Support |
Our technical support specialists are available live, via our global toll-free 800 number or via e-mail (8:00 AM - 5:00 PM ET, Monday through Friday, excluding Canadian holidays). If you are experiencing a problem with the operation of a product, our technical support specialist is trained to work with you, to carry out technical troubleshooting to resolve or confirm the reported problem. If a problem is confirmed, the technical support specialist will ensure the appropriate action is taken to address your needs. Replacement user manuals and software updates are also included in our standard support to the registered owners. |
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7-24 emergency technical support |
7-24 emergency technical support via our global toll-free 800 number is included in our standard level of support. Calls received outside of standard operating hours will be forwarded to a call service. A technical support specialist will be paged, and will return your call promptly. |
In addition to our standard level of support coverage on all our products, JDSU offers a variety of support service options to meet your specific needs. Costs may vary depending on the products and options selected. Contact technical support or submit the technical support request form for more information.
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Extended Warranty |
One, two, and three year extended warranties are available for many of our products. JDSU will warranty your product for an extended period of time past the standard 1-year warranty included with every product purchased. |
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Service Agreement |
JDSU will customize a service agreement to meet your needs. We offer Emergency product replacement, dedicated spare parts inventory as well as other options to meet your service requirements. |
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Loaner Products |
Minimize service interruptions and down time while products are being serviced. Request a spare/loaner unit while your original unit is being serviced by JDSU. |
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Equipment purchased from auction or third party |
JDSU will verify, calibrate, or service used JDSU equipment purchased from a third party or at auction to ensure it is ready for use and operating within specifications. Registration and standard level of support for this equipment is available. |
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Technical Training |
Instructor-led Technical Training is available on-site or at a JDSU facility. Custom training is also available. |
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On-site Service |
Minimize service interruptions and down time with on-site calibration service. This service is available for Instrumentation SWS products. |
