Stop Losing Customers Because You Lack Visibility into
Their Experience!
JDSU Home PM can assure your broadband multi-play services, telling you
where the faults are in real time.
Now supporting Microsoft Mediaroom
 Home Performance Management (Home PM) lets multi-play service providers extend their service assurance capabilities into every home with quicker problem resolution, more effective customer-support operations and full quality of service (QoS) and quality of experience (QoE) reporting.
With Home PM 4.2, JDSU now offers support for Microsoft Mediaroom service, more integration with the main ACS vendors, and improved backup support and resiliency.
Home PM provides unique benefits giving service providers visibility to every home premises.
- Reduces OpEx by 20 percent by improving customer-support operations, reducing calls and call-handling time to customer service centers, reducing RG/STB replacements, and significantly reducing the number of truck rolls.
- Improves customer experience and reduces churn by improving multiservices delivery and the ability to measure the real customer experience.
- Increases ARPU and revenue by providing premier support services for key accounts and identifying new market opportunities with existing customers, such as HD IPTV, VoD, and Femtocell.
- Improves dispatch with dispatch statements and root-cause analysis of customer issues to enable quicker, more accurate resolution.
- Assures IP video from the headend to the home by measuring video service quality at the headend, network degradation, and customer experience with the Home PM and JDSU end-to-end video service assurance solution. It now supports both standard IP video and Microsoft Mediaroom.
- Deploys easily in any access and home network with a probe-less and client-less network-agnostic service assurance solution that supports Broadband Forum and nonstandard-based equipment on access networks (such as ADSL2+, VDSL, GPON, FTTH, and HFC), any transport network element, or IPTV middleware, among others.
Use case: Home PM gives service providers visibility into home networks and their customers’ experience. Proactive and automated, Home PM can, in monitoring all of the customers’ devices, highlight any customer-experience issue and push a fault-and-dispatch statement to network operations. By helping to fix faults quicker and more efficiently, Home PM enables significant OpEx savings for customer support operations, increases the overall customer experience, and helps reduce churn.
Home PM has been twice awarded Product of the Year: in 2010 by TMC Communications Solutions and in 2008 by Internet Telephony.
For more information about Home PM, visit our website.
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